Halloween Season Return Policy: All sales between October 10 and December 15 are final. Please check to make sure your sizes and cart contents are correct.
Handling and shipping costs
ORDER IT TODAY, GET IT TOMORROW shipping guidelines:
Buyer must:
• Place order before 2 pm EDT
• Use Next Day shipping option
• Must use correct method of shipping (see below)
Orders placed after 2 pm Eastern Standard Time will ship out the next business day. Saturday is not a UPS business day, UPS business days are Monday through Friday, barring holidays.
Costume Universe ships via UPS promptly after receiving your order. All orders include a $3 handling fee. Depending upon your location to our warehouse in Tucker, GA, shipping could take from 3 to 7 days
(7 days on the west coast). Orders are shipped to street addresses only, NOT Post office boxes.
Local Pick Up - If you live in the Atlanta Metropolitan area you can select Local Pick Up from the UPS drop down menu and you will not be charged a shipping charge. You may come by our offices located in Tucker, GA. Our address is located in the Contact Us page.
PLEASE READ the following information before placing a call to us. You may be able to get the answer
to your question here.
Here is a general rule of thumb for knowing when your order will arrive.
1. SAME DAY SHIPPING.. .Costume Universe will make every effort to ship your package the same day that
we receive the order. The order will need to be in our system before 2PM EDT. After that time, your order will
be processed the next business day.
Some situations may not allow us to ship your order the same day. Some of these exceptions will include:
a.) Not having a complete delivery address. We do not deliver to PO Boxes but we still receive those. A full
delivery address is required including Phone numbers. Phone numbers are essential for UPS. In case there is a
problem with delivery, UPS may contact you.
b.) The correct method of Shipping. If you notice that your order does not have a shipping charge and it should, please contact us immediately. In this example, we would have to contact you to collect a shipping fee and this may
delay the shipping of your order.
c.) International orders may also result in a slight delay.
d.) Paypal orders that have not been confirmed as paid prior to 2PM will not be processed until payment has been received and confirmed. Customer is responsible for assuring adequate funds are available. Non Sufficient
Funds (NSF) will result in delay or even cancellation of your order.
2. MOST orders ship within one (1) business day (Mon-Fri) but in some instances it may take up to 3 business days to process your order. SHIPMENTS DO NOT HAVE A GUARANTEE DELIVERY DATE. Saturdays
and Sundays do not count as regular shipping days and Holidays are excluded as well.
Example: An order placed on Monday to be shipped 2nd Day Air should arrive on Friday allowing for processing time and shipment. The ONLY exception is NEXT DAY AIR. In this case, an order placed on Monday should arrive
on Wednesday. For orders needed in less than 2 days, please indicate in the comment section of your order the date your order is needed in which case every effort will be made to speed the processing time.
3. To further track your order, log into the user section with your passcode and retrieve your UPS tracking number. You can track the order directly through www.ups.com.
ALL SHIPPING IS FOR U.S. AND CANADA ONLY - OUTSIDE U.S. ADDITIONAL CHARGES WILL OCCUR.
Costume Universe Return Policy is as follows:
Costume Universe wants customers to be happy. Sometimes a return is necessary to achieve customer satisfaction. Understanding that returns are appropriate for certain issues, we have set up a few quidelines to assure that returns are handled properly and fairly.
Due to the nature of many costumes being needed for only one time in many occassions we have establishe the following guidelines:
We accept returns only for reasons due to mistakes we make. In this case, a Return Authorization is appropriate and is issued for a form of a credit via an exchange only policy. If we do not have an item that you would wish to exchange for, then we will offer a store credit.
Returns may be considered under the following conditions only:
1. We will not be accepting returns after October 31st.
2. All requests for returns due to mistaken shipments must be approved by Costume Universe within Three(3) business days of receipt of order.
3. The return request must be made using our Return Authorization Form. Failure to use this form will result in no action. Please utilize our Contact Us link and select Return Authorization Number from the subject line.
4. Merchandise must be in new condition, unused and in original packaging.
5. No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you request damages from the shipping company.
6. On approved items, buyer shall be responsbile for shipping costs both ways unless Costume Universe is responsible for the return due to sending the wrong item.
Due to health regulations, the following items are not available for refunds: Masks, Wigs, Hats, Make-Up, Hair Spray, and any other items that are used on the mouth of hair area. Special order items and sale items are not eligible for return.
If the costume is damaged due to manufacturing issues you are given a full credit. If through UPS shipping then that is a shipping issue you would take up with UPS.
If this information didn't cover your questions, please call us toll free at 1-866-591-4719, or email us at customerservice@costumeuniverse.com ,
Thank you.
