Handling and shipping costs

ORDER IT TODAY, GET IT TOMORROW shipping guidelines:

Buyer must:

• Place order before 2 pm EDT
• Use Next Day shipping option
• Must use correct method of shipping (see below)

Costume Universe ships via UPS promptly after receiving your order. All orders include a $3 handling fee. Depending upon your location to our warehouse in Duluth, GA, shipping could take from 3 to 7 days (7 days on the west coast).  Orders are shipped to street addresses only, NOT Post office boxes.

PLEASE READ the following information before placing a call to us.  You may be able to get the answer to your question here.

Here is a general rule of thumb for knowing when your order will arrive.

1.  SAME DAY SHIPPING...Costume Universe will make every effort to ship your package the same day that we receive the order.  The order will need to be in our system before 2PM EDT.  After that time, your order will be processed the next business day. 

Some situations may not allow us to ship your order the same day.  Some of these exceptions will include:
a.) Not having a complete delivery address.  We do not deliver to PO Boxes but we still receive those.  A full delivery address is required including Phone numbers.  Phone numbers are essential for FedEx.  In case there is a problem with delivery, FedEx may contact you. 
b.) The correct method of Shipping.  If you notice that your order does not have a shipping charge and it should, please contact us immediately.  In this example, we would have to contact you to collect a shipping fee and this may delay the shipping of your order. 
c.) International orders may also result in a slight delay.
d.) Paypal orders that have not been confirmed as paid prior to 2PM will not be processed until payment has been received and confirmed. Customer is responsible for assuring adequate funds are available. Non Sufficient Funds (NSF) will result in delay or even cancellation of your order.

2. MOST orders ship within one (1) business day (Mon-Fri) but in some instances it may take up to 3 business days to process your order. SHIPMENTS DO NOT HAVE A GUARANTEE DELIVERY DATE. Saturdays and Sundays do not count as regular shipping days and Holidays are excluded as well.

Example: An order placed on Monday to be shipped 2nd Day Air should arrive on Friday allowing for processing time and shipment. The ONLY exception is NEXT DAY AIR. In this case, an order placed on Monday should arrive on Wednesday. For orders needed in less than 2 days, please indicate in the comment section of your order the date your order is needed in which case every effort will be made to speed the processing time.

3. To further track your order, log into the user section with your passcode and retrieve your UPS tracking number. You can track the order directly through www.ups.com.


ALL SHIPPING IS FOR U.S. ONLY - OUTSIDE U.S. ADDITIONAL CHARGES WILL OCCUR.   We do NOT Ship Internationally or to Canada at this time!!